The current COVID-19 pandemic has thrown the corporate world into disarray. More goods and services are moving online, and many workers will continue to operate remotely or in a hybrid environment for the near future. What are the top digital marketing trends for 2021 that your company should consider to engage and attract existing customers while also growing traffic, leads, and revenue?
Months of varying consumer feedback to COVID-19 have provided us with insights into the marketing patterns working in this new standard and what to expect in 2021. We’ve identified a few key areas where savvy executives can focus their efforts and resources in the coming year.
1. Use of social media To Retain & Engage
In 2021, businesses should expect to devote more money to social media marketing.
- During the COVID-19 pandemic, advertisers are placing a greater focus on consumer retention. This trend is expected to continue well into 2021. The pandemic has dramatically increased people’s online behaviour, including how they study products, brands, and organizations.
- This change in consumer behaviour opens up new possibilities for advertisers to target new markets and reconnect with old ones. A successful social media marketer can create a content strategy, make daily posts, track and drive consumer feedback, and attract new business for just a few hundred dollars per month. Now is the time to add social media and digital marketing services to the marketing mix if your small company has been putting it off.
2. Go all-in on local SEO and Google listings
If you own a small company, one of the most important things you can do is make sure your local listings on different search sites are checked and kept updated. Since the Google My Company listing offers valuable details about your hours (many of which are in constant flux due to COVID-19), facilities, and geographical location for B2C businesses that attract consumers mainly on a local level (think dentist office or car dealership), It’s one of the most critical aspects of a quest. Many business owners are surprised to hear how many directories exist.
3. Improved availability communication
Customers are currently switching their brand allegiance due to the availability of goods and services. Marketers may approach this problem in several ways. The most obvious (though most difficult) solution is to increase the number of days of product inventory on hand or the number of time slots available for services. Make an effort to be inventive.
- When changing stock levels or servicing hours is difficult (or impossible), timely communication becomes crucial. Set fair expectations and be transparent about what you can and cannot do. Consider putting a banner on your site for high-volume goods to show when essential products will be in stock. If you haven’t already done so, now is the time to start collecting customer contact details to be proactive in notifying customers of availability changes via automatic text or email.
4. Automated Bidding in Google Advertising
While we’re on the subject of automation, Google Ads advertisers are continually tweaking and changing advertisements, keywords, and bids to get the best bang for your buck. All of the tweakings, though, comes at a cost: more hours and higher management fees. Automated bidding allows Google to change the bid in real-time based on previous moves. Ads will be playing a more crucial part in 2021 digital marketing
5. Segmentation Increases Retention
- Since keeping current customers costs less money than acquiring new ones, marketing experts often advise putting more time into the later stages of the buyer’s journey. Satisfied customers are more likely to tell their friends and provide referrals, which helps to increase revenue. They’re also more likely to provide you with direct and candid feedback on issues that will only help your brand.
- Keep them up to date with any organizational changes or procedures that can affect the partnership by sending them an email or engaging with them on social media. You can save money while still offering your goods and services by gathering data and segmenting your customers.
6. Emphasize employee engagement
- It’s essential to keep workers linked because engaged employees can interact more efficiently and deliver better client results. As a manager or business owner, you must ensure that your customer-facing teams (service, marketing, and sales) understand that you are always all working for the same common goal even though you are not in the office. Break projects down into manageable chunks and create consistent milestones. Then, make sure you have several contact channels set up and ready to share achievements with your entire team on each one.
- These key trends of digital marketing 2021 will help you improve site traffic, generate more leads, and increase sales while maintaining your loyal customers. They’re also essential for assisting you in comprehending digital marketing services and how they affect the overall competitive landscape.