In today’s digital era, chatbots are of significant prominence to effectively carry out businesses. They have revolutionized the customer support service and are playing the game-changing role of automatically interacting with the customers.
Digifame, an agency providing digital marketing services in Chandigarh, sheds light on the concept of chatbots, their types and their resourcefulness.
Chatbots:
A chatbot is a computer program which is designed to carry out human conversations by providing automated responses and assistance to humans. It acts as a virtual agent which interacts with humans in a conversational manner to answer queries and provide information.
Types of Chatbots:
In the chatbot development, two primary approaches exist:
1.Rule-based chatbots
2.AI-powered chatbots.
Rule-Based vs. AI-Powered Chatbots:
1. Rule-Based Chatbots
(i). Meaning
Rule-based chatbots function on a predefined set of rules and instructions which are created by the human developers. These predefined rules decide how the chatbot will respond to specific user inputs.
(ii). Advantages:
1. Easy and simple: Rule-based chatbots are easy in designing and implementing because all possible user inputs and their corresponding responses are already defined.
2. Authority: Developers have all the control and authority over how the chatbot will behave which ensures that the specified guidelines are followed and the responses are consistent.
(iii). Limitations:
1. Lack of understanding of the natural Language: Rule-based chatbots lack understanding of the natural language which makes it difficult to handle complex queries or to engage in long conversations.
2. Scope: Chatbots have limited scope because if a question outside the defined rules is asked, the chatbot may not be able to provide a satisfactory response which leads to frustration for the user.
2. AI-Powered Chatbots:
(i). Meaning:
AI-powered chatbots use artificial intelligence and machine learning algorithms for understanding and responding to inputs from users. They are also known as conversational or natural language processing (NLP) chatbots.
(ii). Advantages:
1. Understanding context and Intent: AI-powered chatbots are capable of analysing the inputs of users, identifying the patterns, extracting the meaning and providing accurate responses.
2. Complexity handling: The chatbots can handle complex queries by engaging in conversational interactions and offering flexibility and adaptability.
(iii). Limitations:
1. Requirement of Training and Data: AI-powered chatbots need extensive data and training for achievement of optimal performance which is time-consuming and also resource-intensive.
2. Risk of bias: There is a risk of bias in the training data which influences the chatbot’s responses which leads to unintended consequences and reputational damage.
In the end, according to Digifame, an SEO company in Chandigarh, it can be said that rule-based and AI-powered chatbots both provide benefits to businesses. Rule-based chatbots are comparatively easier to implement, provide higher control and are suitable for straightforward tasks handling. On the other hand, AI-powered chatbots have better understanding of contexts, engage in conversations well and can handle complex queries. Both types of chatbots have their uses and have equal importance of their own.